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a{font-size:var(--t-14);color:var(--vora);font-weight:var(--peso-forte)}.login-sso p{width:100%;font-size:var(--t-13)!important;color:var(--tinta-3)!important;margin:0!important}.login-foot{font-size:var(--t-13);color:var(--tinta-3);justify-content:flex-start}.error{font-size:var(--t-14);background:var(--urucum-claro);color:#7d1a14;border-color:#f2c9c5;line-height:1.45}@media (max-width:900px){.stat-strip{grid-template-columns:repeat(2,minmax(0,1fr))}.stat-strip>div:nth-child(3){border-left:0;padding-left:0}.stat-strip>div:nth-child(n+3){border-top:1px solid var(--linha-2)}.stat-strip.three{grid-template-columns:1fr}.stat-strip.three>div{border-left:0;padding-left:0}}@media (max-width:680px){.login{grid-template-columns:1fr}.main{padding:20px 16px 40px}.main>header h1{font-size:var(--t-18)}.panel{padding:var(--e-4)}.panel-head{flex-direction:column}.toolbar>*{flex:100%;max-width:none}.dash-hero strong{font-size:48px}.dash-actions{width:100%}.dash-actions>*{flex:1}.login-story{padding:28px 24px 32px}.login-story .brand{margin-bottom:var(--e-8);position:static}.login-story h1{font-size:34px}.login-story>small,.login-story .story-lines{display:none}}.app-shell.inbox-mode .main{max-width:none;height:100vh;padding:0;overflow:hidden}.inbox{background:var(--superficie);grid-template-columns:340px minmax(0,1fr);height:100vh;display:grid}.queue{border-right:1px solid var(--linha);background:var(--superficie-2);flex-direction:column;min-height:0;display:flex}.queue-head{border-bottom:1px solid var(--linha);padding:18px 16px 0}.queue-title{align-items:center;gap:2px;display:flex}.queue-title h2{letter-spacing:-.4px;margin-right:auto;font-size:20px;font-weight:650}.queue-search{border:1px solid var(--linha);background:var(--superficie);height:38px;color:var(--tinta-3);border-radius:8px;align-items:center;gap:8px;margin-top:14px;padding:0 11px;display:flex}.queue-search:focus-within{border-color:var(--vora);box-shadow:0 0 0 3px var(--vora-claro)}.queue-search input{width:100%;min-width:0;color:var(--tinta);background:0 0;border:0;outline:0;font-size:14px}.queue-team{border:1px solid var(--linha);background:var(--superficie);width:100%;height:36px;font:inherit;color:var(--tinta-2);border-radius:8px;margin-top:8px;padding:0 10px;font-size:13px}.queue-tabs{gap:18px;margin-top:12px;display:flex}.queue-tabs button{color:var(--tinta-3);border-bottom:2px solid #0000;align-items:center;gap:6px;margin-bottom:-1px;padding:10px 0 11px;font-size:13px;display:flex}.queue-tabs button span{font-variant-numeric:tabular-nums;color:var(--tinta-3);font-size:12px}.queue-tabs .chosen{color:var(--tinta);border-bottom-color:var(--vora);font-weight:600}.queue-scroll{flex:1;min-height:0;padding-bottom:16px;overflow-y:auto}.queue-group{color:var(--tinta-3);justify-content:space-between;padding:16px 16px 6px;font-size:12px;font-weight:600;display:flex}.queue-group span{font-variant-numeric:tabular-nums;font-weight:500}.q-row{text-align:left;align-items:flex-start;gap:12px;width:100%;padding:11px 16px 11px 22px;display:flex;position:relative}.q-row:hover:not(:disabled){background:#edf2f1}.q-row.selected{background:var(--superficie);box-shadow:inset 0 0 0 1px var(--linha)}.q-row:disabled{opacity:1;cursor:progress}.q-meter{background:var(--linha-2);border-radius:4px;width:4px;position:absolute;top:12px;bottom:12px;left:8px;overflow:hidden}.q-meter:after{content:"";height:calc(var(--fill)*100%);border-radius:inherit;background:var(--vora);transition:height .6s;position:absolute;inset:auto 0 0}.q-meter.none{background:0 0}.q-meter.warm:after{background:var(--ambar)}.q-meter.late{background:var(--urucum-claro)}.q-meter.late:after{background:var(--urucum)}.q-row.selected .q-meter.none{background:var(--vora)}.q-avatar{color:#2f5560;background:#dde7e5;border-radius:50%;flex-shrink:0;place-items:center;width:38px;height:38px;font-size:13px;font-weight:650;display:grid;position:relative}.q-channel{color:#fff;background:#5c7a84;border:2px solid #f7f9f9;border-radius:50%;place-items:center;width:18px;height:18px;font-style:normal;display:grid;position:absolute;bottom:-3px;right:-3px}.q-channel.wa{background:#1f9d6a}.q-row.selected .q-channel{border-color:var(--superficie)}.q-copy{flex-direction:column;flex:1;gap:3px;min-width:0;display:flex}.q-line{align-items:baseline;gap:8px;display:flex}.q-line strong{white-space:nowrap;text-overflow:ellipsis;margin-right:auto;font-size:14px;font-weight:600;overflow:hidden}.q-line time,.q-wait{color:var(--tinta-3);flex-shrink:0;font-size:12px}.q-wait{color:var(--vora);font-weight:600}.q-wait.warm{color:var(--ambar-texto)}.q-wait.late{color:var(--urucum)}.q-preview{color:var(--tinta-2);-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;font-size:13px;line-height:1.45;display:-webkit-box;overflow:hidden}.q-owner{color:var(--tinta-3);font-size:12px}.queue-empty{text-align:center;color:var(--tinta-3);flex-direction:column;align-items:center;gap:10px;padding:48px 24px;display:flex}.queue-empty strong{color:var(--tinta);font-size:14px}.queue-empty p{font-size:13px;line-height:1.6}.chat{background:var(--superficie);flex-direction:column;min-width:0;min-height:0;display:flex}.chat-head{border-bottom:1px solid var(--linha);flex-shrink:0;align-items:center;gap:14px;margin:0;padding:14px 20px;display:flex}.chat-back{display:none}.chat-who{flex:1;min-width:0}.chat-who h2{letter-spacing:-.3px;white-space:nowrap;text-overflow:ellipsis;font-size:18px;font-weight:650;overflow:hidden}.chat-who p{flex-wrap:wrap;align-items:center;gap:6px;margin-top:5px;display:flex}.chip,.state-pill{background:var(--linha-2);color:var(--tinta-2);border-radius:999px;padding:2px 8px;font-size:12px;font-weight:600}.chip.wa{color:#17704b;background:#e1f4ea}.state-pill.human{background:var(--vora-claro);color:var(--vora-escuro)}.state-pill.waiting_human{background:var(--ambar-claro);color:var(--ambar-texto)}.chat-contact{color:var(--tinta-3);font-size:13px}.chat-actions{flex-shrink:0;align-items:center;gap:8px;display:flex}.sla-track{border-bottom:1px solid var(--linha-2);background:#fafcfb;flex-shrink:0;align-items:center;gap:14px;padding:8px 20px;display:flex}.sla-bar{background:var(--linha-2);border-radius:6px;flex:1;max-width:280px;height:6px;position:relative;overflow:hidden}.sla-bar i{border-radius:inherit;background:var(--vora);position:absolute;inset:0 auto 0 0}.sla-text{color:var(--tinta-2);font-size:12px}.sla-text strong{font-variant-numeric:tabular-nums;color:var(--tinta);font-weight:600}.sla-track.warm .sla-bar i{background:var(--ambar)}.sla-track.warm{background:#fffaf0}.sla-track.late .sla-bar i{background:var(--urucum)}.sla-track.late{background:#fff6f5}.sla-track.late .sla-text strong{color:var(--urucum)}.chat-body{flex:1;min-height:0;display:flex;position:relative}.thread{background:var(--papel);flex-direction:column;flex:1;min-width:0;padding:20px 28px 28px;display:flex;overflow-y:auto}.thread-day{justify-content:center;margin:18px 0 6px;display:flex}.thread-day span{color:var(--tinta-3);background:var(--papel);padding:0 10px;font-size:12px;font-weight:600}.msg{margin-top:3px;display:flex}.msg.first{margin-top:14px}.msg.out{justify-content:flex-end}.msg-bubble{background:var(--superficie);border:1px solid var(--linha-2);border-radius:14px;max-width:min(68ch,78%);padding:9px 13px 7px}.msg.first:not(.out) .msg-bubble{border-top-left-radius:4px}.msg.out .msg-bubble{background:#d9eee8;border-color:#c6e3da}.msg.out.first .msg-bubble{border-top-right-radius:4px}.msg-bubble p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.5}.msg-bubble small{color:var(--tinta-3);justify-content:flex-end;gap:8px;margin-top:3px;font-size:11px;display:flex}.msg-status.read{color:var(--vora)}.msg-status.unknown,.msg-status.blocked_window,.msg-status.cancelled{color:var(--urucum)}.thread-empty{color:var(--tinta-3);margin:auto;font-size:13px}.context-pane{border-left:1px solid var(--linha);background:var(--superficie);flex-shrink:0;width:320px;min-height:0;overflow-y:auto}.context-closed .context-pane,.context-scrim{display:none}.ctx-tabs{z-index:1;background:var(--superficie);border-bottom:1px solid var(--linha);gap:18px;padding:0 18px;display:flex;position:sticky;top:0}.ctx-tabs button{color:var(--tinta-3);border-bottom:2px solid #0000;margin-bottom:-1px;padding:13px 0 12px;font-size:13px}.ctx-tabs .chosen{color:var(--tinta);border-bottom-color:var(--vora);font-weight:600}.ctx-body{padding:4px 18px 24px}.ctx-section{border-bottom:1px solid var(--linha-2);padding:16px 0}.ctx-section:last-child{border-bottom:0}.ctx-heading{justify-content:space-between;align-items:center;gap:8px;margin-bottom:8px;display:flex}.ctx-heading h3{color:var(--tinta);align-items:center;gap:6px;font-size:14px;font-weight:650;display:flex}.ctx-heading h3 svg{color:var(--vora)}.ctx-count{color:var(--tinta-3);font-variant-numeric:tabular-nums;font-size:12px}.ctx-sub{color:var(--tinta-2);overflow-wrap:anywhere;margin-top:2px;font-size:13px}.ctx-muted{color:var(--tinta-3);margin-top:6px;font-size:13px;line-height:1.5}.ctx-text{color:var(--tinta-2);white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.55}.ctx-notice{color:var(--vora-escuro);background:var(--vora-claro);border-radius:8px;margin-top:8px;padding:8px 10px;font-size:13px}.ctx-tags{flex-wrap:wrap;gap:6px;margin-top:10px;display:flex}.ctx-tags span{background:var(--linha-2);color:var(--tinta-2);border-radius:999px;padding:3px 9px;font-size:12px}.ctx-fields{grid-template-columns:auto 1fr;gap:6px 14px;margin:12px 0 0;font-size:13px;display:grid}.ctx-fields dt{color:var(--tinta-3)}.ctx-fields dd{color:var(--tinta);overflow-wrap:anywhere;margin:0}.ctx-note{background:var(--nota);border:1px solid var(--nota-borda);border-radius:8px;margin-top:8px;padding:9px 11px}.ctx-note p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.5}.ctx-note small{color:#7a6a33;margin-top:5px;font-size:12px;display:block}.ctx-item{text-align:left;border-bottom:1px solid var(--linha-2);flex-direction:column;gap:2px;width:100%;padding:9px 0;display:flex}.ctx-item strong{font-size:13px;font-weight:600}.ctx-item span,.ctx-item small{color:var(--tinta-3);font-size:12px}.ctx-link:hover strong{color:var(--vora);text-decoration:underline}.ctx-section .full{margin-top:12px}.ctx-file button{text-align:left;border:1px solid var(--linha);width:100%;color:var(--tinta-2);border-radius:8px;align-items:center;gap:10px;margin-top:8px;padding:10px;display:flex}.ctx-file button:hover{border-color:var(--vora);color:var(--vora)}.ctx-file span{min-width:0;color:var(--tinta);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:13px;overflow:hidden}.ctx-file small{color:var(--tinta-3);font-size:12px;display:block}.ctx-upload{color:var(--vora);cursor:pointer;align-items:center;gap:8px;margin-top:14px;font-size:13px;font-weight:600;display:flex}.ctx-upload input{opacity:0;width:1px;height:1px;position:absolute}.ctx-upload:focus-within{outline:2px solid var(--vora);outline-offset:3px;border-radius:4px}.ctx-details{margin-top:10px;font-size:13px}.ctx-details summary{cursor:pointer;color:var(--tinta-2)}.ctx-details label{flex-direction:column;gap:6px;margin:10px 0;font-size:13px;display:flex}.ctx-details select,.ctx-details textarea{border:1px solid var(--linha);font:inherit;border-radius:8px;width:100%;padding:8px}.ai-suggestion{background:#f4faf8;border:1px solid #cfe6df;border-radius:10px;margin-bottom:12px;padding:14px}.ai-suggestion .ctx-heading{margin-bottom:6px}.ai-meta{flex-wrap:wrap;gap:6px;display:flex}.ai-meta span{background:var(--superficie);color:var(--tinta-2);border:1px solid var(--linha);border-radius:999px;padding:2px 8px;font-size:12px}.ai-suggestion blockquote{color:var(--tinta);white-space:pre-wrap;margin:12px 0 8px;font-size:14px;line-height:1.55}.ai-suggestion.stale{border-color:var(--linha);background:#fafaf8}.ai-suggestion.stale blockquote{color:var(--tinta-3)}.ai-warn{color:var(--ambar-texto);margin:6px 0;font-size:13px}.message-editor{border-top:1px solid var(--linha);flex-shrink:0;padding:10px 20px 12px}.message-editor.note-mode{background:#fffbea}.editor-toolbar button{color:var(--tinta-3);border-radius:6px;padding:5px 9px;font-size:13px}.editor-toolbar .chosen{color:var(--vora-escuro);background:var(--vora-claro)}.note-mode .editor-toolbar .chosen{color:#7a5a00;background:var(--nota)}.message-editor form{align-items:flex-end;gap:10px}.message-editor textarea{border-color:var(--linha);border-radius:10px;outline:0;min-height:48px;padding:11px 12px;font-size:14px;line-height:1.5}.message-editor textarea:focus{border-color:var(--vora);box-shadow:0 0 0 3px var(--vora-claro)}.note-mode textarea{background:var(--superficie);border-color:var(--nota-borda)}.message-editor .send{background:var(--vora);color:#fff;border-radius:10px;flex-shrink:0;align-items:center;gap:7px;width:auto;height:48px;padding:0 16px;font-size:14px;font-weight:600;display:inline-flex}.message-editor .send:hover:not(:disabled){background:var(--vora-escuro)}.note-mode .send{background:#7a5a00}.editor-hint{color:var(--tinta-3);justify-content:space-between;gap:12px;margin-top:7px;font-size:12px;display:flex}.editor-hint kbd{font:inherit;border:1px solid var(--linha);white-space:nowrap;background:#fafcfb;border-radius:4px;align-self:flex-start;padding:1px 6px;font-size:11px}.quick-options{border-color:var(--linha)}.quick-options button{font-size:13px}.quick-options strong{color:var(--vora)}.chat-empty{text-align:center;background:var(--papel);color:var(--tinta-3);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:10px;padding:32px;display:flex}.chat-empty svg{color:var(--ambar)}.chat-empty h2{color:var(--tinta);letter-spacing:-.3px;font-size:20px;font-weight:650}.chat-empty p{max-width:44ch;font-size:14px;line-height:1.5}.chat-empty .primary{margin-top:8px}.inbox-menu{display:none}@media (prefers-reduced-motion:reduce){.q-meter:after{transition:none}}@media (max-width:1280px){.inbox{grid-template-columns:300px 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